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Shipping & Returns
Our mission is to deliver top-quality industrial and laboratory furniture products speedily and efficiently with top-notch customer service. Most orders are shipped within 5-7 business days from the date the order was placed. Some orders are shipped directly from the manufacturer and may be delayed in their shipping process. Custom products or specialty items that are made to order may also require additional lead time for delivery depending on the manufacturer's production schedule and location. You will be notified if your order cannot be shipped within 5-7 business days. For more information, please click the button below:
NEL Direct's Shipping Policy
When returning product to NEL Direct for any reason, you must first contact NEL Direct and obtain an RMA (Return Merchandise Authorization) number from our RMA department. This can be initiated by calling (888) 635-2949 or by completing the RMA request form on our website. All RMA requests are processed in the order they are received. For more information, please click the button below: NEL Direct Returns
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